Job Details
Level
Experienced
Job Location
G.A.L. Manufacturing (O) - Bronx, NY
Job Category
Salaried
Description
IT Support Specialist
Regular, Full Time
GAL Manufacturing - Bronx, NY |
If you are a forward-thinker interested in fostering a dynamic and supportive environment, then keep reading! We are searching for a result-oriented IT Support Specialist to join GAL Manufacturing Team at Vantage Elevation.
About Us
Vantage Elevation, LLC is North America's leading independent manufacturer of elevator components and systems. Vantage is comprised of eight business units including GAL Manufacturing; GAL Canada; Hollister-Whitney; Elevator Controls; Courion; Bore-Max; Thames Valley Controls and Vertical Dimensions. Through its brands, Vantage supplies almost all electro-mechanical devices used in contemporary elevators. Founded in 1927, the Vantage group employs over 900 staff in multiple locations across the United States, Canada, and United Kingdom.
GAL is looking to fill the position of IT Support Specialist, who will be an integral part of the team responsible supporting all locations throughout North America. Detail-oriented, pragmatic, multi-taskers with excellent internal customer service and communication skills will be particularly attracted to this challenging and rewarding position. The individual in this role will utilize the helpdesk platform to track and manage support requests from end users. The candidate will be responsible for managing workstations, laptops, phones, printers and other peripherals.
Requirements
We are searching for a candidate with:

• At least 5 years of prior experience as an IT professional
• Supervising and ensuring the SLA compliance
• Bachelors' s Degree in Information technology or a related field

• Intimate knowledge of Windows 7, 10, and 11
• Office 365 Administration
• Knowledge of Microsoft Terminal Services / Remote Desktop Services
• Windows Desktop configuration and software installation
• Basic networking including DHCP, DNS
• Knowledge of voice over IP
• Must have excellent analytical and problem-solving skills
• Windows Server 2008, 2012 and 2016 administration

• Knowledge of Active Directory
• Centralized Anti-virus management.

Duties and Responsibilities
A typical day may include:

• Resolves tickets related to the day-to-day operations of a technical help desk.
• Respond to requests and solve all problems in compliance with the GAL support SLA.
• Provide level 1 and 2 support to all users in our Bronx, Quincy, St. Louis, Mississauga, Chicago, Miami, Sacramento, and LA locations.
• Analyze and solve all problems related to Windows PCs, MACs, laptops, printers, phones, and network cabling.
• Install PC/MAC hardware and peripheral components such as monitors, keyboards, and printers.
• Manage Avaya, ShoreTel, and legacy digital phones.
• Create and deploy images using tools like MDT and ManageEngine.
• Manage new user onboarding including setup of hardware, user account, email setup, and user training.
• Manage the departing user process including user account retirement, data transition, and hardware reallocation.
• Ensure all workstations and laptops are kept up to date with security updates.
• Ensure all workstations and laptops have anti-virus, anti-malware, and firewall protection.
• Manage print servers and print queues.
• Maintain end-user device inventory.
• Manage and update all support requests in the Track-IT Helpdesk system.
• Keep customers up to date on the status of their requests.
• Direct unresolved issues to the next level of support personnel.
• Contributes to the development of processes and procedures.
• Typically reports to a supervisor or head of a unit/department.

Benefits of Working With Us

• Salary for New York Based Applicants: $65,000 - $75,000 (actual compensation will be determined based on experience, location, and in keeping with local legislation).
• Medical/Dental/Vision/Life Insurance/HSA
• 401K (Company Match/Non-Elective)
• Commuter Benefits (NYC)
• Paid Time Off (PTO)
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• ...and more!

Position Details

• Full time
• Day shifts, generally 8:00 AM - 4:30 PM
• Based in Bronx, New York
• Vantage Elevation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Like What You Read?
If you're excited by the prospect of working at the forefront of engineering technology with a world-class employer that values your ambition, problem-solving abilities, and employee-oriented mindset then we invite you to apply.
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